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The videos will normally play back without problems. But every once in a while there may be some issues, most likely caused by the way in which the software is set up on the viewing computer. The easiest fix attempt is to simply try playing them on another computer. If that doesn't work then please follow the steps below. Start with the first and move on to the next only if the procedure taken did not help.

Fix #1: Direct X needs to be upgraded

It is very possible that if the Direct X is out of date, Flash files won't play. Here's the link to Microsoft's Direct X download site: http://www.microsoft.com/windows/directx/default.mspx

Fix #2: Uninstall and Reinstall MacroMedia Flash Player

A version of Adobe Flash Player is pre-installed with most popular Internet browsers. Sometimes, problems with a Flash Player that's already installed can prevent your upgrading to the latest player. You can resolve almost all difficulties by taking the following steps:

  1. Check System Requirements to ensure your configuration is supported.
  2. Make sure you have the latest version of your Internet browser. Installing a new browser can often repair issues with browser installations, and newer browsers may also offer improved security.
  3. Uninstall Flash Player (see How to remove Flash Player from your computer above).
  4. Restart your computer.
  5. Download and install the Flash Player from the Flash Player Download Center.

If you still have problems, move on to Trouble with Windows Installation or Trouble with Macintosh Installation.

Fix #3: Your browser needs to have the permissions set to allow the downloading and running of Active X controls.

(MacroMedia's Support Site: http://www.adobe.com/support/flashplayer/)

Security level: Your Internet Explorer security level may be set to High or a custom level which does not allow viewing of ActiveX controls. To view your Security level, from within Internet Explorer, choose Tools>Internet Options, and in the Security tab, choose Internet.

Though your browser security settings should be chosen by you or your system administrator, the 'Medium: Default Level' will allow you to view Flash content. For any Custom Level, ensure that both "Download Signed ActiveX controls" and "Run ActiveX controls and plug-ins" are not Disabled. (Enable or Prompt will work).

Fix #4: You need the correct CODEC.

(Camtasia Studio's Support Site: http://techsmith.custhelp.com/cgi-bin/techsmith.cfg/php/enduser/std_alp.php)

Although Camtasia Studio can produce videos using any standard Windows codec, by default it uses the supplied TechSmith TSCC codec. While Camtasia Studio can use other codecs that are installed with the standard installation of Windows such as Microsoft Video 1 or RLE, TSCC will, in most cases, produce smaller files. More importantly, TSCC is lossless, meaning that it produces 100% perfect quality videos. TSCC compressed videos may be edited and recompressed without any video quality degradation.

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